If you are passionate about living a healthy lifestyle, helping others do the same, hitting goals and working with a fun team that lives by the same rules, then you may have found a new home!

Founded in Boca Raton, yet serving customers nationwide, Fresh Meal Plan proudly supports those who want to live a healthier, happier life. We do this by providing access to clean, nutritious, portion controlled and affordable meal plans. In addition to delivering the highest level of nutrition, our doorstep delivery and microwave heating process literally saves customers hours and hours each and every month. Helping people live better lives while giving them time to spend doing what they love, with who they care about. Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients.

Summary/Objective

You will assist with all facets of client account interaction such as billing, delivery orders, account changes and other queries while providing high quality customer care as a valued member of our Fresh Meal Plan family. If you're the right person for this opportunity, you will have previous experience using a CRM, a passion for servicing customers and the ability to make critical decisions when dealing with customers. This is a full time position including weekends.

Essential Functions

Place outgoing calls as needed to resolve outstanding customer issues.
Follow up and monitor account-related issues as necessary to ensure appropriate action has been taken while maintaining a high level of customer care.
Ensure documentation of account notes is current and complete and act as a liaison for problem resolution for customers and other departments.
Ensure customer satisfaction and provide professional customer support
Communicating with customers through various channels, including Live-chat and CRM system.
Handle inquiries, research problems, process transactions, and develop solutions to account related issues.

Qualifications and Skills

High school diploma or GED; 2+ years customer care experience at an inbound/outbound call center
Ability to adapt to a changing environment and handle multiple priorities
Excellent writing and analytical skills
Gorgias/Shopify experience

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Minimum Requirements:

High school diploma or GED
2 or more years customer care experience at an inbound/outbound call center
Ability to adapt to a changing environment and handle multiple priorities
Excellent writing and analytical skills

Additional Preferred Skills:

Bilingual: English/Spanish
Experience using Gorgias for CRM platform

Questions? Call 561-330-4345 or e-mail teamfresh@freshmealplan.com

This is not a remote position

We want to change the way America thinks about healthy eating. Start by taking all of the time for planning, shopping and prep out of your week. Already, you’ve got more time to work out, train or just keep up with your active lifestyle. Never mind researching your meals, controlling your caloric content, balancing proteins, vegetables and complex carbohydrates or learning the skills needed to expertly cook and season your food. Instead, choose from hundreds of delicious dishes on our Fresh Meal Plan menu with all the nutritional planning done for you. Consider Fresh your weekly meal planner.

Forget about the expense of sourcing the finest, freshest gourmet ingredients with perfect portions to avoid wasted leftovers or repeating the same dish over and over again. We do it all for you, saving you time and money. With us as your official meal plan, you’ll enjoy fresh, healthy gourmet food delivered right to your door. It’s that simple.

(if you already have a resume on Indeed)